91心頭

?TIC OS | The AI
Operating System for
Certification Bodies

  • IAF MD guidelines built in: Audit duration calculated per IAF MD 5, multisite sampling per IAF MD 1 and competence management per IAF MD 7. Manual overrides stay possible, and every adjustment is logged next to the original value.
  • End-to-End Audit Lifecycle Automation: From application review and contract review to Stage 1 and Stage 2 planning, reporting, certification decision and certificate issuance. One connected system instead of spreadsheets, email threads and Word files.
  • Integrated Management System Audits: Combine several standards in one audit with per standard audit days and pricing, shared evidence collection, nonconformities linked across clauses and AI assistance throughout.
Developed alongside innovative Certification Bodies worldwide, our platform leverages the combined 40 years of experience of owners and technical directors while ensuring strict alignment with IAF MD guidelines and accreditation standards (ISO/IEC 17020, 17021 & 17065).

Why Certification Bodies choose our TIC OS

Transform your audit operations with intelligent automation and
on demand access to a vetted auditor network.

Cut the admin, not the quality

TIC OS calculates audit days, generates quotes and contracts, builds day by day audit plans and prefills reports with the data you already captured.

Elastic capacity, on demand

Plan with your own auditor roster, or publish an audit to 91心頭's network of 1,500+ vetted ISO and security auditors when you need a niche sector code, a specific language or extra capacity in a busy season.

AI assistance you can trust

AI checks client documentsbefore the audit, suggests questions where evidence is missing, tags notes toclauses and controls and answers questions about the standards and your own data.

Core Features

1

Client onboarding & CRM

Embed a lead form on your website. Submissions flow straight into the CRM as new applications
Self service client portal with secure magic linklogin, intake forms, DPA consent and document requests
Application chatbot that helps clients with fields such as sites, sectors and repetitive roles, and runs a check before submission
2

Audit days calculation & planning

Audit days calculated from employee count, sites, standards and complexity factors, with logged manual overrides
Stage 1 and Stage 2, surveillance, recertification and transfer audits managed from one certification plan
Configurable weeks between stages, risk based planning and sector specific checklists
3

Auditor assignment & skills matrix

Skills, credentials, sector codes and conflicts of interest in one auditor profile
Auditors upload qualification documents, and you review and verify them in the platform
Auto-suggest leads and reviewers based on scheme, industry and language
4

AI-assisted fieldwork

AI Stage 1 agent reviews documents before the audit and flags missing policies and evidence. Suggested audit questions for every identified evidence gap
Notes and evidence tagged automatically to clauses and controls, with findings created directly from snippets
AI assistant that answers questions on ISO standards and on your own applications, audits and auditors
5

Manage paperwork

One click draft reports with executive summary, scope and findings, built from the data captured during the audit
Quotes, contracts and proposals with multiple signers on client and CB side, version history and signing notifications
Nonconformities collected across the audit lifecycle, with corrective action deadlines and closure evidence
6

Performance Benchmarks

Real time view of audit activity, financials and time effort
Conversion funnel from application to signed contract to certification
Efficiency metrics such as audit duration, planning time and document turnaround

Pricing

Standard
Full audit lifecycle managementfor certification bodies of any size.
5� / certified client / month
Discount for 500+ clients. Fixed price available.
Application management &?client portal
Audit days calculation &?planning
Quote &?contract generation
Auditor resource management
Audit plan, report &?certificate generation
Performance dashboards
IAF MD guidelines integration
EU data residency
Advanced
Custom development, AI assisted fieldwork, integrations and enterprise grade workflows.
Custom
Tailored to your organisation's needs.
Everything in Standard
AI Application Assistant
AI?System &?Audit Agents
Auto-tagging notes to controls & clauses
Custom templates & branding
API & enterprise integrations
Dedicated onboarding & support
Custom data retention policies

Security & Compliance first

Your clients trust you withconfidential evidence. TIC OS is built so you can keep that promise to them andto your accreditation body.
shield
Data Encryption

All data is encrypted in transit and at rest using industry standard protocols.

Access Control

Role based access with granular permissions per module and function, individual overrides, two factor login and automatic session expiry.

Audit Logs

Every action is logged with timestamp and IP address and can be exported, for your own oversight and for your accreditation assessments.

EU Data Residency

All data is hosted in the EU by default. Self hosted deployment on your own infrastructure is available.

bug
Bug Bounty Program

We run an active vulnerability disclosure program and regular penetration tests.

ISO 27001 Aligned

91心頭 is ISO/IEC 27001 certified.

FAQs

What is the TIC OS?

TIC OS is an end to end software solution for certification bodies to manage the whole certification cycle: client onboarding, audit days calculation, quotes and contracts, planning andscheduling, auditor assignment, evidence collection, reporting, certification decision, certificate issuance and billing, with optional AI assistance. Everything lives in one system, with portals for clients, auditors and consulting partners, so information is entered once and reused at every step.

Who is the TIC OS for?

Accredited and non accredited certification bodies and conformity assessment providers working with ISO schemes such as ISO 9001, ISO 14001 and ISO/IEC 27001, or similar frameworks. It fits small CBs that want to professionalise their operations as well as larger CBs with many standards, sites and external auditors. Larger internal audit teams following ISO schemes can use it too.

Which frameworks does the TIC OS?cover (e.g., ISO, SOC 2, NIST)?

Supported in the standard setup: ISO 9001, ISO 13485, ISO 14001, ISO 22000, ISO22301, ISO/IEC 27001, ISO 37001, ISO/IEC 42001, ISO 45001, ISO 50001 and SOC 2.
Optional: NIST, NDIS, IFS &?others

Custom templates can be added for other standards and services. The CRM and business intelligence functions work across all frameworks. Customised templates can be added to fit other standards and services. The CRM?and business intelligence functionalities work across all frameworks.

How does the AI assistant work?

AI in TIC OS supports auditors at three points:
?Stage 1 audit agent. Checks uploaded documents before the audit and flags missing policies and evidence, so gaps can be raisedwith the client early.
?AI auditor guidance. Tags evidence to clauses and controls, suggests audit questions for gaps and proposes findings based on the expectations you configure.
?AI assistant. Answers questions about ISO standards, platform documentation and your own applications, audits andauditors.

How is pricing structured?

The Standard plan costs �5 per certified client per month, with a volume discount from 500 certified clients or an agreed fixed annual price. All standard modules are included. Advanced modules such as AI fieldwork, SSO, integrations or self hosting are pricedindividually. Book a demo and we will prepare an offer for your CB.

How do you handle evidence and retention?

Evidence is tied to findings, clauses and controls with full audit trails and version history. Documents can be organised in folders for both the CB and its clients. Retention windows are configurable per scheme or client policy, so you can meet both accreditation requirements and your clients' confidentiality expectations.

Can we export our data?

Yes. Any project can be exported, including reports, workpapers, attachments and logs, and data can be exported to Google Drive. APIs are available for the most common enterprise solutions, and custom integrations with ERP, HR, billing or compliance tools are available on Advanced.

What languages do you support?

The interface and client facingportal are available in English, German, Italian, Turkish, Chinese, Japanese, Spanish, French, Danish, Portuguese and Mongolian, and further languages can be added on request. Email templates can be translated per language, and with the form builder you can draft content in any language and set the locale for reports.

Experience TIC OS - the OS for certification bodies

Transform your audit operations with intelligent automation, expert network access, and streamlined workflows.

FAQs